Delivery Policy
Delivery
We deliver throughout New Zealand. Our deliveries out of Auckland central are made by trusted third party carriers. Deliveries require a signature. You should keep your delivery note and any packaging if any order is missing or damaged.
If delivery address is unattended during delivery – we will do our best to leave the parcel in a protected and safe area – if we cannot find a proper safe area for your item to be left, we will leave a note to suggest best re-delivering day and time.
For Auckland Central, delivery times are set to be done between 9am and 1pm on Monday – Wednesday and Friday. All local orders received on a delivery day before 10 am will be delivered the same day. All local orders received after 10am will be delivered on the next delivery day.
We reserve the right to change the date of delivery at any time – we will endeavour to communicate with our customers the alternative date as soon as possible.
Delivery fees:
- Auckland:
-All orders within a 15km radius from Bare Wine's cellar will be delivered with a $5 flat fee
- Nationwide
-All orders out of the 15km radius from Bare Wine's cellar will be delivered with a $10 flat fee
For any further enquiries of delivery fees email: contact@barewine.co.nz
Cancellation, Breakage, Refund
At Bare, all the wines we purchase must meet our own exacting standards. They are shipped here in refrigerated containers and stored in our insulated warehouse, where temperature fluctuations are minimal. If for any reason you are unhappy with your purchase, do not hesitate to contact us on contact@barewine.co.nz and we will look to remedy the problem immediately.
Faulty wines (corked, oxidised etc) will be replaced where possible, otherwise refunded. Picking errors or goods damaged in transit, contact us within 48 hours so that we can replace or correct. Please keep the damaged bottles as we’ll need those to discuss the incident with our couriers.
For any cancellation, refund or breakage please be in touch within 48h after delivery date-
By all means we will do our best to accommodate your needs.